At Drillsflex.com , we are committed to ensuring your satisfaction with every purchase. If for any reason you’re not completely satisfied with your order, please review our refund and return policy below. We strive to make the process as simple and hassle-free as possible.

 

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must apply:

 
  • The product must be returned within 30 days of the original purchase date.
  • The item must be in its original condition , unused, and in the same packaging it was received in.
  • All components, accessories, batteries, chargers, and manuals (if applicable) must be included with the return.
  • Proof of purchase (e.g., receipt or order confirmation email) is required.
 

2. Items Not Eligible for Returns

The following items cannot be returned due to their nature:

 
  • Custom Orders : Products that were specially ordered or customized for you.
  • Used Tools : Any tool that shows signs of use or wear.
  • Batteries : Once opened, batteries are non-returnable for hygiene and safety reasons.
  • Clearance Items : Products sold at discounted prices during clearance sales are final sale and cannot be returned.
 

3. Steps to Initiate a Return

If you wish to return an item, follow these steps:

 

  1. Contact Us : Before returning any item, please contact our customer support team via email at sales@drillsflex.com or call us at (123) 456-7890 . Provide your order number and details about the item you’d like to return.

  2. Receive Authorization : Once we receive your request, we will review it and issue a Return Merchandise Authorization (RMA) number if applicable.

  3. Package Your Item : Carefully repackage the item(s) using the original packaging or equivalent protection. Include all parts, accessories, and documentation.

  4. Ship the Item : Send the package back to us at:

     
    MilwaukeeToolKits.com Returns Department
    123 Tool Avenue, Suite 456
    Milwaukee, WI 53201, USA

    Please include the RMA number on the outside of the package and inside the box.

  5. Track Your Shipment : For your protection, we recommend using a trackable shipping service when returning items.

 

4. Refund Process

Once we receive your returned item and confirm it meets the eligibility criteria, we will process your refund within 5-7 business days . The refund will be issued to the original payment method used for the purchase.

 

  • PayPal Payments : The refund will be credited directly to your PayPal account.
 

Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item shipped).

 

5. Exchanges

If you’d like to exchange an item for a different product, please initiate a return and place a new order for the desired item. We’ll process the refund for the returned item separately.

 

6. Warranty Claims

For warranty-related issues, please refer to the manufacturer’s warranty terms provided with your product. Many Milwaukee Tools come with a Limited Lifetime Tool Warranty and a 3-Year Battery Warranty . Contact us for assistance if you believe your item qualifies for warranty service.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, notify us immediately by contacting customer support. We will arrange for a replacement or refund as quickly as possible. Please provide photos or detailed descriptions of the issue to expedite the process.

 

8. Final Notes

We appreciate your business and aim to resolve any issues promptly and fairly. If you have further questions about our refund and return policy, feel free to reach out to our customer support team. We’re here to help!

 

Contact Us:
Email: sales@drillsflex.com
Phone: (123) 456-7890
Website: drillsflex.com

 

Thank you for choosing MilwaukeeToolKits.com for all your tooling needs!